I do not like the 21st Century. I've given it the benefit of the doubt for 17 years, which is more than long enough for it to create a good first impression. But, even allowing for the fact that I'm a contrary old git at times, the young upstart doesn't seem to be pulling its weight.
I've had a couple of run-ins with computerised bureaucracy lately and it sucks. It sucks like a Dyson on amphetamines. With an electric cattle-prod up its arse. Unlubricated.
Now... I know that a computer can make millions of calculations a second, but it sure as hell can't answer a simple question. It asks every question at least three times, and then you have to wait a week to get a note back saying 'We have received your email'. Sometimes, displaying all the eagerness of the bloody Andrex puppy, it will tell you this two or three times, obviously assuming that we are as stupid as they are and need to have everything repeated ad nauseam before it sinks in.
'We will deal with your request within ten working days' it promises, but obviously in the rarefied atmosphere of computerised bureaucracy 'dealing with' can mean as little as acknowledging receipt. The system is so pleased with this it repeats itself, repeatedly. It sends emails to tell you it's sent an email. No wonder the internet is slow at times, it's full of pointless emails as well as all the spam.
I can remember when local councils etc didn't bother to acknowledge receipt of any letters, they just dealt with the problem and then wrote back with either a demand for money, an occasional refund, or a solution to the problem you had queried.
But nowadays all communications get transformed into bits and bytes, are give a unique identifier, which another email will inform you enables them to keep track of your correspondence whilst all the bits and bytes are placed into a giant drum, stirred around willy-nilly and then forgotten about for at least ten working days. I suppose as long as the drum is being agitated it counts as being dealt with.
And seeing as nobody human seems to work in these kind of offices then that means never.
Edgar Allan Poe would have been proud of them.
"Will you ever answer my simple question? Preferably before I die of old age and pass it on to my children, grand children., and possibly even great grandchildren."
Quoth the computer, "Nevermore."
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